Refund policy

Last updated: February 8, 2026

At Valérinne London, we aim to provide a smooth and stress-free shopping experience. If your purchase does not meet your expectations, we are here to assist you. By placing an order with Valérinne London, you agree to the terms outlined in this policy.

1. Returns

You may request a return within 14 days of delivery for eligible items, subject to approval and the conditions below.

This applies to full-priced items only. Items purchased during promotional periods may be subject to different conditions.

• Unused
• In original condition
• With all tags attached

All returns are subject to approval at our discretion. Returns sent without prior approval may not be accepted.

2. Return Process

To request a return, please contact us with:

• Your order number
• A brief explanation of the reason
• (Optional) photos if applicable

Approved returns must be sent to our central warehouse.

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.

 

3. Refunds

Refunds are processed once the returned item has been received and inspected.

Please allow 5–7 business days after approval. Depending on your payment provider, it may take additional time for the funds to appear in your account.

 

4. Final Sale & Promotions

Items purchased during promotions or marked as final sale are not eligible for return or refund, unless faulty or incorrect.

By completing a purchase during a promotional period, you acknowledge and agree to these conditions.

5. Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your order and place a new order.

 

6. Product Representation

Product images are representative of the item. Minor variations in colour, pattern placement, or fabric may occur due to lighting, production, and screen differences.

If you believe you have received an incorrect or significantly different item, please contact us.

 

7. Delivery Information

Delivery times are estimates and may vary due to logistics, customs, or carrier delays.

 

8. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 7 days of delivery with photo or video evidence.

We will review your case and provide an appropriate resolution.

9. Chargebacks

If a chargeback has been initiated, we are unable to process a refund while the dispute is active due to the risk of double reimbursement.

Please contact us directly so we can assist you.