FAQ
Delivery & Orders
How long does delivery take?
Our estimated delivery time is 5–13 business days (including processing).
Once shipped, orders typically arrive within 4–10 business days. You’ll receive a tracking link by email once your order has been dispatched.
Please note that delivery times are estimates and may vary.
Do you offer free shipping?
Yes, we offer free shipping to the UK on all orders.
Can I track my order?
Yes. As soon as your order is shipped, you’ll receive an email with a tracking link.
Can I change or cancel my order?
If your order hasn’t been processed yet, please contact us as soon as possible and we’ll do our best to assist.
Returns & Refunds
What is your return policy?
You can return unworn items within 14 days of delivery, provided they are in their original condition with all tags attached.
How do I return an item?
Please contact our customer support to request a return, and we will provide you with the return instructions.
When will I receive my refund?
Refunds are processed within 5–7 working days after we receive and inspect your return. You’ll be notified by email once your refund has been issued.
Are sale items refundable?
Sale items can be returned unless stated otherwise in the product description.
Sizing & Fit
How do I choose the right size?
We recommend checking the size guide available on each product page for detailed measurements.
Do your items fit true to size?
Most of our styles fit true to size. If an item fits differently, this will be noted in the product description.
If you’re between sizes or unsure, we recommend sizing up for a more comfortable and flattering fit.
Payments
Which payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay and other local payment options.
Is it safe to pay on your website?
Absolutely. All payments are encrypted and securely processed.
Products & Stock
Will items be restocked?
Popular styles may be restocked. You can sign up for restock notifications directly on the product page.
How should I care for my items?
Care instructions are listed on each product page and on the garment label.
Need more help?
Still have questions?
Contact us and our support team will be happy to help.